RoE Awards recognise passion and dedication of LloydsPharmacy team members

Winners of the eighth annual Recognition of Excellence (RoE) Awards were announced earlier this week. Presented to key healthcare workers for outstanding achievements in the world of community pharmacy, this year’s finalists include four team members from LloydsPharmacy.

Emma Pascall, pharmacy technician at LloydsPharmacy Rugeley in Staffordshire, was named highly commended for the Healthy Living Advisor Award. Emma works hard to tailor her smoking cessation advice to give each individual the best chance of success. She offers blood pressure and diabetes checks, and promotes the pharmacy’s weight management service, all at the local leisure centre. She even personally took part in the weight management programme alongside one of her customers so they both benefitted from mutual support and motivation. Using her knowledge and skills to support community initiatives that go way beyond her job description is what caught the eyes of the judges.

Jackie Horne, non-pharmacist pharmacy manager and pharmacy technician at LloydsPharmacy Eston in Middlesbrough, Cleveland, received a highly commended in the Team Leader category. Operating an open-door policy so that her staff know she’s always there for them is crucial to keeping morale up and the pharmacy running smoothly. She also plays an active role in the progression of every colleague, ensuring they are all kept up to date with policies, procedures and training – especially important in a pandemic situation. The judges noted her natural leadership abilities and her desire to support her team pastorally as well as operationally.

In the Counter Intelligence category, Verina Matthews, healthcare partner at LloydsPharmacy Westlands Grove in Fareham, Hampshire, was named highly commended. Nominated by her colleague, who says she doesn’t realise how good she actually is, or how much the patients rely on her for advice and someone to talk to, Verina has unparalleled knowledge of the products stocked by her pharmacy. She is committed to finding the right one for each customer and ensures she provides all the relevant information regarding dosage and storage. The judges praised her caring nature, her dedication and her thirst for knowledge.

Emlia Urbańska, non-pharmacist pharmacy manager at LloydsPharmacy Quennevais Parade in St Brelade, Jersey, was named highly commended in the closely-fought Rising Star category. The judges commented that Emilia has determination, generosity and compassion like no other, despite difficult personal circumstances. Driven by an innate desire to help people and with a passion for learning, she involves herself in all areas of the pharmacy from the dispensary to the shop floor and services. She makes a world of difference to the pharmacy, according to her nominator and pharmacist manager Nima Rad.

Finalists were treated to an all-expenses-paid trip to central London for the awards ceremony that took place over lunchtime at the glamorous 8 Northumberland Avenue. The event involved a champagne drinks reception with the top brass of the pharmacy industry, an inspirational speech from special guest Jonny Benjamin MBE and a glittering awards ceremony where the finalists in attendance collected their prizes.

Commenting on the Awards, editor of Training Matters and RoE Awards host Helena Beer said: “Our finalists represent the very best of community pharmacy. I’m thrilled to be able to reward these individuals for their hard work, dedication and passion for helping the people in their communities live better and healthier lives. The past year has been exceptional in more ways than one and it’s been a pleasure to share the stories of what community pharmacy teams have achieved despite very challenging circumstances.”