LloydsPharmacy opens new outpatient pharmacy at Royal United Hospital in Bath

Thanks to a partnership between LloydsPharmacy and Royal United Hospitals (RUH) Bath NHS Foundation Trust, outpatients can now benefit from a faster, more convenient pharmacy experience at the RUH.

The outpatient pharmacy at the RUH has been completely revamped to help further improve service levels for patients. It was officially reopened today at a special ribbon cutting event which was attended by Alison Ryan, Chair from the Trust and Kevin Birch, Chief Retail Officer from McKesson UK (which includes LloydsPharmacy).

The new outpatient pharmacy, which is located in the hospital’s Atrium main entrance, is designed to be brighter and more modern, making it a comfortable environment for patients to collect their prescriptions. The layout of the dispensary will make the operation more efficient which should lead to reduced waiting times.

Kevin Birch from McKesson commented: “We’re delighted to work in partnership with the RUH to provide patients with the best possible service and help to make a difference to their hospital experience. We understand that outpatients want to be able to collect their medicine from a welcoming, attractive pharmacy – and not have to wait too long. We hope that this new design will make things better for not only our patients, but also the team of colleagues working in there.”

As well as an improved environment, patients, RUH staff and visitors can also access a range of over-the-counter products, including pain medication, skincare products and toiletries. The pharmacy team can also provide advice and support for patients who have any questions about their health or treatment regime.

RUH Chief Pharmacist Regina Brophy said: “We hope the new pharmacy provides a better and safer use of space for our patients. Visiting hospital can be a difficult time for many people, but by enhancing the services we provide, we can help improve that experience.”

The outpatient pharmacy at Royal United Hospital dispenses over 5,000 prescriptions each month. The hospital itself provides care for more than 500,000 outpatients each year.

LloydsPharmacy now operates over 50 outpatient dispensaries across the country having opened their first one in November 2019 as part of a partnership with Royal Liverpool NHS Trust.