LloydsPharmacy is the first pharmacy business to launch Alzheimer’s Society’s ‘Dementia Connect’ service

LloydsPharmacy has introduced Alzheimer’s Society’s Dementia Connect service in seven of its pharmacies in the north west of England. LloydsPharmacy is the first pharmacy to launch the service, which directly connects the public with dementia support services.

Dementia Connect is a pioneering new expert service providing free, personalised advice and support through one simple point of referral, for people living with all types of dementia, their carers and family members. The service cuts through the confusion and delay so many have experienced in trying to access desperately needed support, connecting people to information and local services, such as Alzheimer’s Society’s Side by Side, and helping people remain active and healthy in their community and to live well with dementia.

Seven LloydsPharmacy branches in Lancashire are the first to offer the service. The pharmacies, which are located around Burnley, Blackburn and Oldham, started referring patients in August. Below is the list of stores offering the service:

  • 3 Irwell Street, Bacup, OL13 0AD
  • Irwell Mill Rochdale Road, Bacup, OL13 9NR
  • Active Way, Burnley, BB11 1BS
  • 7-9 King Street, Clitheroe, BB7 2ES
  • 11 Church Street, Darwen, BB3 2RE
  • 85 Burnley Road, Padiham, BB12 8BU
  • 40 King Street, Whalley BB7 9SL


Through this partnership LloydsPharmacy will take a lead within the community, offering referrals to anyone who has any questions or concerns about dementia to Dementia Connect. This will then enable specialist Dementia Advisers to proactively reach out to the individual to connect them to support and information when they need it. The service is confidential and easy to access either through an online referral form or by calling for free at 0333 150 3456.

Kevin Birch, Chief Retail Officer at McKesson UK, said: “It is great that we are able to launch Dementia Connect in our stores. Often conversations like this can be quite challenging and patients tend to avoid them. However, as a lot of our pharmacy colleagues are part of the community where they are based, patients may feel more comfortable talking to them about any worries they have.”

“In the last four years not only have we fundraised but we have created a business that is actively supporting people with dementia. We have recruited over 27,000 Dementia Friends, with some colleagues involved in Alzheimer’s Society research projects. Hopefully by being the first pharmacy partner to promote the service, we can encourage other businesses to be a part of this incredible project.”

Also commenting on the initiative, Jeremy Hughes MBE, CEO at Alzheimer’s Society, said: “Pharmacists are key to supporting people with dementia with the right medication and care. By linking up with Alzheimer’s Society’s Dementia Connect service, Lloyds Pharmacy is making sure more people get the help they need.“

LloydsPharmacy has been working in partnership with Alzheimer’s Society for four years. Teams across McKesson UK have raised over £600,000 through corporate fundraising days, individual charity events and challenges.