LloydsPharmacy Clinical Homecare opens new contact centre for patient support programmes

LloydsPharmacy Clinical Homecare (LPCH) has opened a new dedicated clinical contact centre in Derby to accommodate the growth of its patient support programmes.

The new facility, which opened this month, enables LPCH to deliver specialised nurse-led adherence programmes that support patients taking medications for chronic conditions such multiple sclerosis, rheumatoid arthritis and growth hormone deficiency.

LPCH works with pharmaceutical manufacturers to deliver patient support programmes using a variety of communication approaches including scheduled outbound calls, reactive inbound calls, SMS messaging and email communication. These services allow patients to ask questions about, for instance, interactions, the injection process or to talk through any concerns about their condition more generally.  The call centre is manned by qualified nurses.

Dr Gabrielle Silver, general manager of LPCH, officially opened the facility on Monday 9th July.  She said:  “The issues surrounding non-adherence are well documented both in terms of sub optimal clinical outcomes, , managing complications and minimising emergency admissions to hospital – with associated costs.  When it comes to self administering injections, people can need even more support and professional clinical advice can be crucial.

“This new centre will provide flexible programmes that are personalised to meet the needs of patients, from improving knowledge of their condition, helping them to remember when and how to take medication which can lead to improved outcomes and quality of life.”