McKesson UK, which includes LloydsPharmacy, has appointed Kevin Birch as its new Chief Retail Officer, with effect from July 2019.
Kevin joined McKesson on Monday 1st July. His previous experience includes working for Boots where he held the position of Retail Pharmacy Operations Director, leading over 65,000 colleagues across 2,500 stores.
McKesson CEO Toby Anderson commented: “I’m delighted to welcome Kevin to our McKesson family. He joins at a time when the pharmacy industry faces a lot of change and that gives us an exciting opportunity to do things differently. Our retail business has faced many challenges recently which means we’ve had to adapt and refocus, but we know from speaking to our customers that they still value the face-to-face interactions they can have with our pharmacy teams.
“Bricks and mortar pharmacies, rooted in communities, will always be a huge part of our business. As we respond to changing consumer habits, we need to make sure we continue to add value for our patients and customers by making our services even more accessible and convenient. Having someone with Kevin’s experience and vision on-board will help us to do that.”
Kevin Birch will be part of the McKesson UK Executive Leadership team and be responsible for all UK retail operations, including LloydsPharmacy and John Bell & Croyden. He will take over from Nigel Swift, Retail and Marketing Director, who will leave the business later this year after almost 20 years’ service.
Toby added: “Nigel has made an enormous contribution to McKesson and has led the retail team through a very difficult period. Throughout his time here, he has always been focused on delivering better healthcare to our patients. He has steered our marketing, third-party and retail functions for several years and was formative in developing our speciality proposition. The breadth of Nigel’s knowledge and experience has given him a unique insight into the company and I want to personally say thank you for all his support during my initial few months with the business. I wish him success in his future career.”
During Nigel’s time at McKesson, he has held a number of senior leadership positions across Europe. He led the roll-out of the European Pharmacy Network, a new design concept for community pharmacy and also oversaw the integration of the Sainsbury’s pharmacy business into LloydsPharmacy.
On his appointed, Kevin Birch commented: “This is a really interesting challenge to be a part of and I’m excited to get started. The vision that McKesson has for the future of community pharmacy is perfectly aligned with my own. We have an opportunity to create a truly compelling omni-channel offering for our customers and patients, with retail pharmacy at the heart of it.”
“We have around 1,500 stores up and down the country, and the LloydsPharmacy brand is trusted by millions of people every year who come to us to help them feel better. That gives us a strong foundation to build on as we look to deliver more services and develop an even better customer experience.”