COVID-19

A thank you to our 20,500 colleagues for going above and beyond …

CEO Toby Anderson talks about the role of McKesson UK throughout the pandemic

Our core purpose throughout the coronavirus outbreak has been to support the NHS and keep people out of hospital by ensuring a continued and safe supply of medicines. Our teams have been working tirelessly, around the clock, to ensure that we’re supporting the healthcare needs of our local communities and those who are most vulnerable.

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The situation has been ever-evolving and every day we’ve had to be agile and adapt to operational changes. I’m proud of every single one of our colleagues who has taken these changes in their stride and stepped up to support the country in its time of need. Together, we have put people before profits and pivoted our entire organisation around our objective to keep the public safe and well.

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Opening our pharmacies as usual to provide care to our communities

Throughout the pandemic our 1400+ Lloyds pharmacies have continued to provide essential healthcare services to their local neighbourhoods. Whilst other healthcare professionals have conducted appointments online or over the phone, our doors have remained open as usual.

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We’ve continued to put patients at the heart of everything we do by making sure they’ve had access to the medicines and health advice they’ve needed.

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Delivering vital medicines to pharmacies and hospitals

Each month during the crisis our AAH teams have picked, packed and dispatched thousands of deliveries of medicine and equipment to pharmacies and hospitals, including the NHS Nightingale centres.

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Enterprise and Trident have also gone digital to support community pharmacies in getting stock 24/7. Enterprise has helped customers conveniently order OTC essentials whilst Trident has helped provide a one stop online shop for the best deals on generics and PIs.

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Helping patients with long-term conditions make fewer visits to hospital

Our LloydsPharmacy Clinical Homecare team has provided care to patients in the comfort of their own homes whilst our community-based mobile healthcare units have helped patients to continue with essential treatments.

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We’ve helped those with chronic conditions make fewer visits to hospital which has been more important than ever for people with compromised immunity.

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Online services that help the vulnerable stay safe and well at home

Online repeat prescription service, Echo by LloydsPharmacy, has experienced unprecedented levels of demand during COVID-19, with the number of medicines being dispatched more than tripling since March. In response, they’ve had to rapidly increase their workforce and move operations to 24/7, 6 days a week.

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They’ve helped patients stay safe by delivering medicines directly to people’s doors. Meanwhile our LloydsPharmacy Online Doctor team has provided prescriptions and advice to thousands of people, helping them avoid the need for a face to face GP appointment and to stay well at home.

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Supporting the NHS COVID-19 testing scheme

Seventeen MASTA travel specialist nurses who had been furloughed because of travel vaccinations being cancelled volunteered to join the NHS COVID-19 testing scheme. Three of the nurses were accepted as official ‘national trainers’ and trained local volunteers to carry out tests.

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You can read a Day in the Life of Clare Duchars, Regional Operations Manager for MASTA in the North, here.

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