Last night, collegaues from across LloydsPharmacy attended the C+D Awards night at the Intercontinental Hotel at the O2 arena in London. Monil Patel from LloydsPharmacy Northampton took the ‘Highly Commended’ award for Community Pharmacist of the Year. There were also four other finalists representing LloydsPharmacy on the night, see their stories below to get to know them a bit better.
Abbie Dewbrey, Dispenser
Abbie was nominated for the above and beyond award. Abbie performed CPR on a customer that went into cardiac arrest in pharmacy and continued the procedure until the paramedics arrived and stayed with the gentleman throughout the whole process for about 30 minutes. She played a massive part in saving his life.
Monil Patel, Relief Pharmacist
Monil became the relief pharmacist for a community team that was really struggling, the pharmacy had an unhealthy relationship with their surgery and there were unresolved accidents which resulted in an NHS England visit and GPhC inspection. However Monil worked tirelessly to fix these errors and built a strong relationship with his cluster manager, the store passed their following inspection. After only been qualified as a pharmacist for 15 months, Monil jumped into a management attitude by implementing new plans and procedures to improve the pharmacies he works in. Students have thanked Monil for his help and support during their exams. Monil always puts the customer first and constantly spends his weekends improving his own development and researching.
Farhan Ali, Pharmacy Manager
Farhan has changed the attitudes and morale of the colleagues within his pharmacy, resulting in disengaged colleagues staying with LloydsPharmacy and enjoying their jobs again. He has gained trust from customers and has made the pharmacy an integral part of their community. People enjoy coming to work and feel motivated to work harder because of Farhan and his leadership.
Hannah Battersby, Cluster Manager
Hannah is a supportive Cluster Manager who has worked extra days over Christmas as cover for a dispenser who was unable to work. She always checks in to see how pharmacies are doing and she always puts her colleagues first – answering any questions or queries and spending time with new starters. She also keeps an eye on colleagues to encourage they complete their courses on time and offers help when needed.
Susan Johnson, ACT
Susan has worked at Chigwell branch for 41 years. Susan is known to ‘run’ the pharmacy and has built a fantastic relationship with the GP’s. Colleagues love Susan, even inviting her to their personal events e.g. family Christmas parties. Susan has also been an integral part of helping pre-reg’s. She never gets stressed or flustered, and is always professional with the colleagues and customers. She sets tasks for others in pharmacy during busy times to make sure the pharmacy always runs smoothly and efficiently. On a personal level, colleagues can talk to Susan about anything, she is approachable, thoughtful, kind and all the team think the world of her. To quote the nomination “If anyone deserves this award, it’s Susan”.