Putting patient safety at the heart of everything we do

SaferCare is the LloydsPharmacy Patient Safety Programme. It was developed in 2013 in response to the Francis report, following the failures in care at the Mid Staffordshire NHS Foundation Trust, and our desire to make our pharmacy environments even safer. The programme was designed as a tool to aid good, thorough investigations into dispensing incidents and then allowing this learning to be shared via different channels throughout the business in order to minimise the risk of re-occurences.

We recognised that SaferCare needed to be used as a preventative tool as well as a reactive one. Weekly checks were built into the branches weekly programme and monthly SaferCare briefings occur in all of our branches. Over time the format has remained virtually the same with the addition of quarterly audit questions and data entry accuracy checks.

The programme was developed by the Pharmacy Superintendent’s Office but is driven by the SaferCare Leaders in the LloydsPharmacy estate. These are a mixture of dispensers, technicians and pharmacists who take responsibility for driving SaferCare in their pharmacies and ensuring learnings are shared more broadly across regions.

Externally, SaferCare is highly regarded by our regulator and the experience gained through SaferCare was a key contributor to the development and evolution of the Pharmacy Quality Scheme in England, specifically the Patient Safety Report. In addition, SaferCare won a Colleague and Patient Safety Award in 2017.

In 2016 we held the first SaferCare Conference, which aimed to bring together the Leaders to spend the day learning from other industries and getting involved in workshops to develop the programme. The conference now takes place annually and concludes each year with an awards ceremony that recognises colleagues who go above and beyond to champion safer care for our patients.