CEO of groundbreaking online doctor service receives global honour from World Economic Forum

The World Economic Forum has today announced Rachel Carrell, chief executive officer of LloydsPharmacy Online Doctor, is one of this year’s Young Global Leaders. A highly coveted honour, notable Young Global Leaders include Chelsea Clinton, and Marissa Mayer, CEO of Yahoo, USA.


The YGL Class of 2014 has been drawn from a pool of several thousand candidates with Rachel Carrell one of just 17 UK-based and 214 worldwide to be recognised for her professional achievements and commitment to society.


Since joining DrThom, the company that operates LloydsPharmacy Online Doctor, in 2012, Rachel, 33, has led a tripling of patient numbers to more than 600,000 and taken the business into strong profitability. Under her leadership the company has launched numerous new products and partnerships and garnered various industry awards. Rachel has also overseen the introduction of online doctor services in Ireland and Australia – the first and only such services currently available in these countries.


In addition to her business achievements, Rachel has a long history of public service. In her 20s, she volunteered in Honduras with Technoserve, helping modernise agricultural practices; at Camino Seguro, a charitable school in Guatemala City’s rubbish dump; and as a coach and judge at dozens of high school debating tournaments. More recently, Rachel has helped coach younger entrepreneurs as part of Entrepreneur First, a London incubator programme, and also serves as the Vice-Chair of Governors at a local school and Chair of the school’s Finance and Disciplinary committees.


Rachel’s main focus remains health reform. During her time at McKinsey and the NHS, Rachel began writing and speaking on topics such as reforming HIV policy, improving healthcare informatics, and strengthening healthcare systems. She continues to do so with recent speaking engagements including the Digital Healthcare Forum, Mobile World, Global Life Sciences Forum and Future of Pathology conference.


Commenting on becoming a member of the YGL Class of 2014, Rachel Carrell, said: “It is a huge honour to be recognised as a Young Global Leader and I am very much looking forward to working with the forum to share ideas.  Transforming healthcare provision will be one of the key issues of this century as all countries, developing or developed, will face similar challenges in meeting the healthcare needs of their populations. Online healthcare is a big part of the answer, so I am excited to bring my experience of delivering remote solutions in the UK, Ireland and Australia to bear, and to learn from others.”


“The YGL Community assembles the world’s most outstanding next-generation leaders who have a proven record of extraordinary achievement and helps them further develop in their leadership journey,” said David Aikman, managing director and head of new champions at the World Economic Forum.


“The community provides its members with a peer network that challenges them to not only do more, but to be more. Being part of the YGL community is a transformational experience, where leaders turn their personal success into global significance and positive impact in their countries, industries and areas of expertise,” he said.


For further information and to arrange an interview with Rachel Carrell, please call

Claire Connolly on 024 7643 2192 / 07798 826 332 or email


Notes to editors


About Rachel Carrell

Rachel is the chief executive officer of DrThom, a company wholly owned by Lloyds Pharmacy Limited and which operates LloydsPharmacy Online Doctor, the UK’s leading online doctor service.


Prior to DrThom, Rachel worked at management consultancy McKinsey & Company for five years, including a secondment in the NHS during which time she ran London’s strategy team.  

Rachel is originally from the deep south of New Zealand and came to England as a Rhodes Scholar at the University of Oxford, where she completed a doctorate in political economy.


About DrThom

DrThom is the world’s largest online doctor service, providing remote healthcare to over 600,000 patients in the UK, Ireland and Australia via the websites  , and


Rather than physically attending a consultation, patients consult a doctor via the internet and telephone, and receive their medications through the post or in a pharmacy. This saves time and money, while a range of controls ensure safety is paramount.

With over 600,000 patients—half of which joined in the last 6 months—the business has already become a force within UK and Irish healthcare.  In addition to its own registered patients, DrThom also provides remote medical services to the NHS and large companies such as Walmart.


LloydsPharmacy launched its Online Doctor in conjunction with DrThom in August 2008 and acquired DrThom in March 2011. DrThom was the first online doctor to be accredited by the Care Quality Commission specifically to manage patients remotely online.  



About The Forum of Young Global Leaders


Young Global Leaders are selected from a variety of sectors such as business, government, academia, media, non profit organisations and arts and culture.


The Forum of Young Global Leaders is a community made up of the world’s next generation of leaders. Bold, brave and under-40, these individuals have dedicated their time and talent to helping make the world a better place and share commitment to working with their peers to achieve results of genuine, global significance.


Set up as an independent, not-for-profit foundation under the Swiss government, the Forum of Young Global Leaders is an integral part of the World Economic Forum and part of the larger New Champions community.


The young leaders are proposed through a qualified nomination process and assessed according to rigorous selection criteria that create a diverse and truly representative body, while accepting only the very best leaders who have already demonstrated their commitment to serving society at large.


To find out more about The Young Global Leaders Forum please visit


For media enquiries regarding the YGLs Class of 2014 please contact Maxwell Hall, senior media manager, Tel: +41 (0)79 329 3500 –