A motivated manager

Jackie Horne has led her pharmacy team through the hardships of lockdown, motivated by the desire to provide the best service possible for the customers in her community.

1 October 2007 was a special day in the life of Jackie Horne: it was the day she started working as a sales assistant in LloydsPharmacy.

Having had no experience in community pharmacy before, Jackie said she wanted a challenge and a change. So she left behind a 15-year career in retail, but carried forward her passion for people – an aspect of her previous role she loved. Jump forwards and Jackie is now the non-pharmacist pharmacy manager and a pre-registration trainee pharmacy technician at the same branch in Middlesbrough. Her passion and dedication to the role is clear from how enthusiastically she talks about every aspect of her job, especially her love for her team and customers.

And it was with this attitude that Jackie has been leading her team through the Covid-19 pandemic, all the while aiming to maintain the best level of service for her customers. She’s definitely found the challenge she was searching for 13 years ago.

Read more here.