LloydsPharmacy has a wealth of healthcare professionals who have been making a positive impact on patients for decades. Despite well-publicised rivalry between pharmacists and GPs, collaboration between the pharmacy chain’s clinicians has enabled the pharmacy chain to build professional development programmes that help to build the capability of future and current pharmacists.
Preeti Vij, L&D partner, and Dr Kieran Seyan, GP and medical director from LloydsPharmacy Online Doctor explain how multidisciplinary team working isn’t necessarily confined to the front line:
Preeti says: “We have worked together with the team of GPs from Online Doctor on a number of different clinical programmes. Whether this be a development programme linked to the introduction of a new pharmacy service or our in-house pre-registration trainee pharmacist programme, bringing together the expertise and perspectives of different healthcare professionals allows us to build programmes which ultimately support our pharmacists to deliver better health outcomes for our patients.
“It’s about different perspectives and understanding how our teams in pharmacy can work most effectively. It makes absolute sense, given the amount of time our front line colleagues spend liaising with GP practices, that when we design new services we have a GP perspective. Good communication between the main elements of primary care is essential and multidisciplinary team working is vital in whichever arena you work in if we are all to deliver patient-centred care in our roles.
“Our GP colleagues were particularly helpful when we designed our Strep A training. Their input has also been invaluable in helping our pre-registration trainees to understand the role they play in supporting patients around key therapeutic areas such as respiratory and cardiovascular which helps to compliment the work carried out by the GP.”
Kieran Seyan says: “Integration of pharmacists into multidisciplinary teams has been shown to have a positive effect in several clinical, pharmaceutical and financial indicators. On a personal level, since working closely with the pharmacy network it is abundantly clear that pharmacists are highly skilled and should be encouraged to come out of the dispensary and help with the management of patients at an individual, public health and CCG level. I have been helped (saved!) by pharmacists many a time and building relationships and working together saves time, improves clinical outcomes and ultimately improves patient safety.”