Charlotte Sealey, pharmacy manager from LloydsPharmacy in Farnborough was crowned overall SaferCare Champion at LloydsPharmacy’s annual SaferCare conference this month. The event was attended by pharmacists, technicians and dispensers from across the UK and acknowledged the contribution of those colleagues who have championed a safety culture in their pharmacies. This year the conference took place on 6th November at the Forest of Arden Hotel in the Midlands.
Presenting the award, Victoria Steele, head of clinical governance and professional standards for LloydsPharmacy, said: “Charlotte has played an active role in promoting and educating colleagues about SaferCare not just within her own branch but across the wider area. She takes great pride and demonstrates tremendous enthusiasm in training and embedding the use of SaferCare within our branches and is always on hand to support her colleagues when they have queries.”
SaferCare provides LloydsPharmacy teams with the tools, guidance and insights to help them provide higher quality patient care. Each store has a dedicated SaferCare champion whose responsibility it is to drive the initiative forward. This gives teams ownership of their patient safety activity and contributes to a robust safety culture.
Through SaferCare people are encouraged to share information freely, report on near misses and highlight when things go wrong, so they can be put right and everyone can learn from these incidents together.
The real value in the programme is the communication and collaboration of the pharmacy teams. By sharing and reporting on any incidents, and then committing time to analysing and learning from them, errors have been reduced and patient care enhanced across the LloydsPharmacy network.
Leo Kneafsey, pharmacy manager from Macclesfield received the award for best newcomer and the award for Outstanding Contribution went to pharmacist Natalie Millar, professional support manager for The Highlands, Tayside, Grampian and Fife. Paul Nightingale was also recognised for his contribution to SaferCare with a Special Recognition Award and presented with a SaferCare gold pin.
The theme of the conference was colleague health and wellbeing and delegates were moved considerably by guest speakers Clarke Carlisle and his wife Carrie. Clarke talked about his battle with depression and its impact on both those around him and his career as a professional footballer. He pointed out that many people spend more time with their work colleagues than with their families and that everyone should take responsibility for looking after each other. His message was that making two minutes for people in your team everyday can create a workplace where people feel supported.
Victoria Steele continues: “Pharmacy teams give to others through their work but that isn’t possible if they are neglecting their own mental health. LloydsPharmacy teams see roughly 10 million patients a year, equivalent to the population of Portugal. The impact we have on those individuals – and their families – can be significant but that can only happen if we are resilient and looking after ourselves and each other.”